Principia’s Student Ombudsman is available to listen to and assist students who have tried unsuccessfully to resolve an issue regarding their experience at Principia through other channels (using the Matthew Code or other means with a peer, a faculty member, an advisor, or a Resident Counselor, for instance).
The Student Ombudsman treats each situation with confidentiality and neutrality, helping the student understand and state clearly his/her issue, encouraging a metaphysical approach as well as informally assisting the student. The Student Ombudsman may help by assisting in clarification, exploring helpful options, or sharing ideas the student might take forward on his/her own.
The Student Ombudsman may be contacted in the ACA office on the Terrace level of the School of Government.
Office: ACA (Academic & Career Advising), School of Government, terrace level
Phone: (on campus) ext. 5777,618-374-5777, 800-277-4648, ext. 2801
Step 1: A student concerned about an academic or non-academic issue meets informally with the Student Ombudsman. Resolution may occur at this level without the necessity of involving additional individuals. In this case, complete confidentiality is guaranteed.
Step 2: After talking with the Student Ombudsman, third-party individuals may be consulted when clarification is necessary. Every effort is made to accommodate the student’s needs and provide the student with the greatest confidentiality possible.
Step 3: If there is no resolution through the above two steps, the student may submit a formal complaint.